Siwel provides a comprehensive portfolio of solutions and services that enable clients to maximize the productivity and value of their hardware, software, and human assets. Often, the services Siwel offers lead to a drastic reduction in business operating costs for their clients. In addition to devising comprehensive solutions that adhere to business requirements, Siwel’s resources aim to ensure their clients gain a significant enhancement in business value for a minimal investment.
Siwel has an uncanny ability to formulate intelligent solutions that are both cost-effective and efficient. Recently, a client sought Siwel’s expertise to migrate from a traditional environment of physical standalone devices to a sophisticated, grid environment that enables virtualized deployment. The client also expressed the desire to incorporate an IBM framework to achieve the transformation. Siwel was able to develop a strategy based on a future-state assessment, which resulted in a seamless, cost-effective migration that offered significantly enhanced business value.
Two core offerings provided by Siwel are their Contract Advisory service and their Software License Position service. Based on license position, Siwel is able to assist clients with audit defense, contract negotiation and maintenance renewal. The incorporation of financial analytics helps clients to understand their own environment from an OEM perspective, which allows Siwel to deliver accurate business standardization and cost recovery model.
Siwel’s success is apparent, as evidenced by their 96 percent customer retention rate. In fact, Panteli states that the longest relationship the organization has had with a client was with its very first one—an incredible feat, considering the company is now celebrating its 25th anniversary. Johnson states that Siwel emphasizes building great relationships and a sense of trust with customers, rather than merely viewing them as sources of revenue. In fact, several significant deals were sealed with just a handshake. This approach has directly contributed to the firm’s exceptional customer retention rate. “We aim to deliver fresh content, exclusive services and leave no stone unturned to satisfy our customers and to keep them coming back to Siwel,” Johnson concludes.