The system offered to clients can be cloud-based, where their administrative and maintenance measures are duly profiled, with appropriate training being imparted to service managers. Our solution can also be installed on-premise, where we routinely carry out relevant upgrades to get the servers to perform efficaciously. Along with this, we also offer clients a dashboard that gives them visibility into their work orders, both current and completed ones. These work orders can be filtered according to whether a client wants to see collective work orders or emergency work orders. The KPIs within the dashboard can skim through the application and provide a quick overview of the work performed every month. This also allows users to track work orders to measure their operational performance.

Additionally, our service request, work order, and preventive and maintenance modules help to formulate time and condition-based work orders. The change management module is another exciting element of our offerings that allows organizations to monitor and analyze any change and enable the entire workforce to adhere to it. Apart from this, CalemEAM also provides the inventory module that helps clients manage and monitor warehouse inventories and the system function module that allows clients to configure modules and user screens. The workflow module can send notifications to users. Alongside these capabilities, the clients are delivered the best-in-house user experience and screen updates without even refreshing the whole webpage.

Another important aspect of our offerings is that we provide training to the users through our website. Clients can take these web-based training, at their own pace, and simultaneously work with us to improve their EAM. We also go ahead and conduct regular web-meetings to continually communicate with our clients, to provide the necessary support and assistance at all times.

Please elaborate on a customer success story that well-establishes the successful journey you shared with that particular client.

One of the use cases that I find most appropriate among many of the successes has been our engagement with a client who faced the issue of duplicate work orders, which was creating slack in their overall operations. CalemEAM implemented a unique parent-child topology to the work orders where the duplicate work orders were categorized as child work orders, to prevent them from being displayed once the filters were run on their systems. This helped the clients get a better picture of the work orders they needed to fulfill and avoided any repetition in the process.

What does the future hold for CalemEAM and its clients?

With a continuous delivery approach to cater to evolving client requirements and spur consistent growth, we are focused on growing our solutions’ vertical configurability to a great extent. The company is also striving to integrate with Salesforce via a solution exclusive to their platform. We are also working closely with our partners to help market CalemEAM globally, for instance, in Asia. We will continue to improve our solutions, by adding new features, while enhancing their capabilities, to successfully meet the requirements of the current clientele and the potential ones as well.